¶ Software Installation
Revision date: 2024/oct/11
¶ Before Installing
Before installing MOG Software there are a few pre-requisites and necessary system optimizations.
If you are using the recovery image provided by MOG, you can proceed to Installation Process.
If you need any help in performing these operations, please contact our support team.
¶ Pre-requisites
The necessary pre-requisites before starting the MOG Software installation are:
- Compatible Windows versions:
- Windows 10 (1809) Pro / Enterprise editions;
- Windows 11 (1809) Pro / Enterprise editions;
- Windows Server 2019 / 2022.
- .NET framework:
- 4.7: for MOG software versions before 2023.02.00;
- 7.0: for MOG software versions from 2023.02.00 to 203.11.00;
- 8.0: for MOG software version 2023.12.00 or above.
- Visual Studio C++ Redistributables versions:
- 2010 v10.0.30319.01;
- 2013 v12.0.30501.0;
- 2015 v14.0.23026.0;
- 2015 v14.0.24215.1;
- 2015-2019 v14.26.28720.3;
All of these installers are included with the software delivery.
Please ensure that the server where the software will be installed has access to the internet, as during installation, it will be needed to install .NET dependencies.
¶ Optimizations
To optimize the system to run MOG Software, MOG highly recommends performing the following optimizations:
- Disable Windows Defragmentation service;
- Disable UAC;
- Disable Windows Defender:
- Real-Time Protection;
- Security Center;
- Controlled Folder Access;
- Notifications;
- Hide Tray Icon.
- Disable Windows SmartScreen;
- Notifications.
- Disable Windows Action Center;
- Disable Windows Firewall;
- Disable FIPS-compliant Encryption;
- Disable Memory Compression;
- Remove and Disable Windows Pagefile;
- Run in a Windows command line with administrator privileges, the command “Reg Add
"HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services" /v PerSessionTempDir /t REG_DWORD /d 0 /f”.
Regarding web browsers, MOG recommends using Google Chrome, Mozilla Firefox, or Microsoft Edge.
¶ Installation Process
After fulfilling the previous requisites and optimizations, MOG Software is ready to be installed. For this tutorial, version 2022.10.00 was used.
Note: to create images of the machine, either for replication on other machines or for backup, we strongly recommend that the image be created before installing the MOG Software and the Gemalto licensing system. This way, possible problems with the configuration and licensing of your software will be avoided.
If you need any help in performing these operations, please contact our support team.
To install MOG Software, you can either watch our video tutorial for a more visual guide or follow the step-by-step instructions provided below:
Video Tutorial Instructions
Please note that in the video above, all services have been selected, as it represents a MAM4PRO installation with all services provided by MOG fully licensed.
Step-by-step Instructions
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Launch the MOG Software executable and press “Install”;
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Subsequently, select the desired services for installation in accordance with your acquired licenses, designate the installation directory for MOG Software, and proceed by clicking “Next”:
Please note that in the image above, all services have been selected, as it represents a MAM4PRO installation with all services provided by MOG fully licensed.
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The next window presents the following configurations:
a. Restore database from previous installation: check this option if MOG Software should restore its database from a previously created one, instead of creating a new one. This requires that the previous database was saved during the previous version uninstallation process;
b. Delete old configuration files: if selected, all configuration files will be deleted. Remember to export your database before proceeding with uninstallation and installation with this option enabled;
c. Log folder: choose which folder MOG Software should output its logs to;
d. Message queue host: enter the Message Queue Host IP. “localhost” is the default option since RabbitMQ is installed on the local server. To change the Message Queue Host simply input the desired machine IP;
e. Advanced configuration mode: check this option to enter advanced configuration mode later in the installation process.
Press “Install” to begin the installation. The installation process should take a while depending on the performance of the machine.
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To finish the installation and start the services, press “Start” button.
¶ Adding and Removing Modules
After installing the MOG Software, it may be necessary to install and remove modules separately. To do this, follow the steps below.
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Launch the MOG Software executable and press “Change”;
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On the next screen, MOG Software will present the features installed with the check selected and those available for installation. Check which ones you want to install or uncheck the ones you want to uninstall and click “Change” to start the procedure. The installation process should take a while depending on the performance of the machine;
Please note that in the image above, all services have been selected, as it represents a MAM4PRO installation with all services provided by MOG fully licensed.
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After the installation finishes, the next window should appear. Click “Start” to finish the installation and start the services:
¶ Repair Installation
This option should only be used when there is a corrupted package error. When running the repair, the system will automatically check and fix possible corrupted files. To do this, just click on “Repair”.
¶ Software Update
To keep up with MOG Software updates, it’s important to update your software version while safeguarding your database. For this, you can either watch our video tutorial for a more visual guide or follow the step-by-step instructions provided below:
Video Tutorial Instructions
Please note that in the video above, all services have been selected, as it represents a MAM4PRO installation with all services provided by MOG fully licensed.
Step-by-step Instructions
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First, in the Control Panel, stop all currently running services to prepare for the update:
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After that, to initiate the removal of MOG Software, go to Windows Settings. Under “Apps”, locate MAM4PRO and click on the “Uninstall” button:
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In the MOG Software installer, choose the “Uninstall” option:
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In the next screen, select the “Backup database for a future installation” option to make sure to retain the database for a future installation, and then click Uninstall to begin the process:
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Once the uninstallation process is complete, click “Exit” to finalize the procedure:
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To install the new version of MOG Software, please follow the installation steps outlined here. Ensure to check the “Restore database from previous installation” option to reinstate the previously backed-up database:
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After the installation is completed, observe that the services have automatically restarted. Your system is now updated, and MOG Software is ready for operation.
By adhering to these step-by-step instructions, you can seamlessly update MOG Software while safeguarding your database for continued efficient operation.